FAQ

WHAT SHOULD I DO IF I NEED TO CANCEL MY APPOINTMENT?

If you need to reschedule your appointment, you can reach out to us via email (info@fromheadtotoes.nl) or phone (0623413385), NO later then 24 hours prior your scheduled appointment time. Cancellation with less then 24 hours is subject to full charge for your session, as that time has been set aside specifically for you.

HOW OLD I NEED TO BE TO SCHEDULE AN APPOINTMENT?

You must be 18 years or older to book an appointment. Parent or Guardian presence required when booking in case of the minor. A parent must be present at the time of the minor's appointment. Signed permission required on "First Time Intake form" for a first time client(s) if the client is less than 18 years of age. Refer to main menu, "FORMS".

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, companies gift cards, bank transfer payments directly (ask for bank account info) or the use of “Tikkie”. Therapist will send you a “Tikkie” for a service(s) provided or gift card purchases. After your appointment(s), you can choose form of payment.

SHOULD I TIP MY MASSAGE THERAPIST?

Tipping is neither required nor expected, but of course we appreciate the gesture! Our massage therapists do not depend on tips, but if you would like to leave a tip, simply mention it to the therapist. The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!

ARE YOUR MASSAGE THERAPISTS LICENSED AND CERTIFIED?

Yes. Massage therapists is certified by Dutch Sports Massage and Wellness organization in Netherlands and licensed in New Jersey State of United States of America. To be eligible to receive a license for a Massage Therapy therapist must complete education and depending on the origin of their education program therapist takes a standardized exam, which is a bases of receiving license to practice. If education is foreign, their education is evaluated by that countries governing body and licenses are issued.

WHAT SHOULD I EXPECT DURING MY APPOINTMENT?

Massage therapist will arrive few minutes to your scheduled appointment time. While you are filling out first time health history intake form or update form, therapist will set up their equipment for a session. Before treatment massage therapist will go over your filled form if any question or additional information, or guidelines are needed. Therapist will step out of the treatment area to provide you with privacy prior your session. After your session is completed therapist will step out of your treatment area or room to accommodate you with a recovery time and time needed to dress appropriately. After packing their equipment preferred payment form will be processes for your session.

DO I NEED TO SHOWER BEFORE MY MASSAGE?

You don't need to necessarily shower right before your massage, but we do ask that you come to your appointments clean.

SHOULD I TAKE OFF MY UNDERWEAR WHEN I GET A MASSAGE?

This depends on your comfort level and the type of massage session you have scheduled. You may be asked to leave some or all of you clothing on. For Swedish Massage, Deep Tissue Massage, many people prefer to keep their undergarments on. It's completely up to you, and you are encouraged to undress to your level of comfort. Tight-fitting or bulky undergarments can sometimes get in the way of the massage, especially if your problem areas are the low-back, buttocks, or hips. Licensed massage therapists must ensure that clients are always properly covered by a sheet or towel, private areas will never be exposed, and only the specific areas being massaged will be uncovered.

THE PRESSURE ISN'T DEEP ENOUGH, BUT I DON'T WANT TO COMPLAIN. WHAT SHOULD I DO?

You are encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted, or if we are almost (but not quite) getting the right spot, just speak up and let us know right away! Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.

IS IT OKAY TO TALK TO THE MASSAGE THERAPIST DURING MY MASSAGE?

You will experience the greatest benefits from your session if you just allow yourself to become quiet and relaxed. Always communicate to your therapist if you feel any pain or discomfort, if you have any concerns during your massage, or if there is anything your massage therapist can do to make you more comfortable. Some types of massage that work on deep layers of muscle and tissue, such as deep tissue or sports massage, will require more feedback to ensure that the pressure is not uncomfortable.

I WOKE UP WITH A COLD TODAY. SHOULD I COME IN?

A massage will likely just make you feel worse. If you are sick, you may get your therapist sick and pass it on to other clients that day. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment.

WHEN IS IT NOT OKAY TO GET A MASSAGE?

It is important for you to fully complete your Health History and keep your therapist up to date on your condition. Not all types of massage are appropriate for all conditions.

WHAT SHOULD I DO AFTER I RECEIVE A MASSAGE?

It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage. Hydration of water or herbal decaffeinated tea is encouraged.

IS IT OK TO EXERCISE RIGHT AFTER A MASSAGE?

Yes, it's okay to exercise after a massage, but most people prefer to stay relaxed.

DO YOU HAVE COVID-19 SAFETY POLICY?

Yes. You can find COVID-19 Safety Policy on the "Home" page footer section of the wegpage.

 

"Touchy" FAQ

WHAT IF I FALL ASLEEP, SNORE, OR DROOL DURING MY MASSAGE?

This very often happens during a massage and is nothing to be embarrassed about. You are just enjoying the relaxation!

CAN I BLOW MY NOSE, ITCH, OR GET UP AND GO TO THE BATHROOM DURING A SESSION?

Of course! Feel free to take care of it.

WHAT IF I FORGOT TO SHAVE?

No problem! Shaving before massage is not suggested anyways, due to its deeper exfoliating effects on the skin that can be irritated or sensitized after shave and open pores that can at times create a path for bacteria.

SHOULD I TELL MY THERAPIST IF I HAVE A RASH OR WART?

Yes, please let your massage therapist know right away.

WHAT IF I HAVE BIG BREASTS THAT GET IN THE WAY OR MAKE IT UNCOMFORTABLE TO LAY FACE DOWN?

If you are uncomfortable laying face down, or in any other position, let your massage therapist know. Bolsters and towels can be used to make you as comfortable as possible.

IS IT OK TO USE TOBACCO, MARIJUANA, OR DRINK ALCOHOL BEFORE MY MASSAGE?

We ask that you please refrain from using tobacco, recreational drugs, or alcohol at least 12 to 24 hours before your appointment. Even some prescription or over the counter medications can contraindicate massage.

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