Question 1

WHAT SHOULD I DO IF I NEED TO CANCEL MY APPOINTMENT?

Accepted Answer

If you need to reschedule your appointment, you can reach out to us via email (info@fromheadtotoes.nl) or phone (0623413385), NO later then 24 hours prior your scheduled appointment time. Cancellation with less then 24 hours is subject to full charge for your session, as that time has been set aside specifically for you.

Question 2

HOW OLD I NEED TO BE TO SCHEDULE AN APPOINTMENT?

Accepted Answer

You must be 18 years or older to book an appointment. Parent or Guardian presence required when booking in case of the minor. A parent must be present at the time of the minor's appointment. Signed permission on "First Time Intake form" required for a first time client(s) if the client is less than 18 years of age. Intake form provided by the therapist the day of treatment.

Question 3

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept online payments (debit or credit), cash, our gift cards, bank transfer payments directly (ask for bank account info if need be) or the use of “Business Tikkie” that therapist will send.

Question 4

SHOULD I TIP MY MASSAGE THERAPIST?

Accepted Answer

If you would like to leave a tip, simply mention it to the therapist. We appreciate the gesture.

Question 5

ARE YOUR MASSAGE THERAPISTS LICENSED AND CERTIFIED?

Accepted Answer

Yes. Massage therapists is certified by Dutch Sports Massage and Wellness organization in Netherlands. To be eligible to receive a license for a Massage Therapy, therapist must complete education and depending on the origin of their education program therapist takes a standardized exam, which is a bases of receiving license to practice. If education is foreign, their education is evaluated by that countries governing body and licenses are issued.

Question 6

WHAT SHOULD I EXPECT DURING MY APPOINTMENT?

Accepted Answer

For a home massage sessions, your massage therapist will arrive few minutes before or after your scheduled appointment time. Calendar time does not indicate the start of your treatment. It might take just a few minutes for your therapist to set up their equipment in your home while you are filling out "First time health history intake form". It takes just about 5-15 minutes, before massage starts. Therapist will go over your filled form and provide further instructions. Therapist will step out of the treatment area to provide you with privacy prior your session. After your session is completed therapist will step out of your treatment area or room to accommodate you with a recovery time and time needed to dress appropriately. After packing their equipment preferred payment form will be processed for your session.

Question 7

DO I NEED TO SHOWER BEFORE MY MASSAGE?

Accepted Answer

You don't need to necessarily shower right before your massage, but we do ask that you come to your appointments clean.

Question 8

SHOULD I TAKE OFF MY UNDERWEAR WHEN I GET A MASSAGE?

Accepted Answer

This depends on your comfort level. We kindly recommend for you to leave some of your clothing on. For Swedish Massage, Deep Tissue Massage, many people prefer to keep their undergarments on. It's completely up to you, and you are encouraged to undress to your level of comfort. Tight-fitting or bulky undergarments can sometimes get in the way of the massage, especially if your problem areas are the low-back, buttocks/or gluteal area, or hips. Licensed massage therapists must ensure that clients are always properly covered by a sheet or towel, private areas will never be exposed, and only the specific areas being massaged will be uncovered.

Question 9

THE PRESSURE ISN'T DEEP ENOUGH, BUT I DON'T WANT TO COMPLAIN. WHAT SHOULD I DO?

Accepted Answer

You are encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted, or if we are almost (but not quite) getting the right spot, just speak up and let us know right away! Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.

Question 10

IS IT OKAY TO TALK TO THE MASSAGE THERAPIST DURING MY MASSAGE?

Accepted Answer

You will experience the greatest benefits from your session if you just allow yourself to become quiet and relaxed. Always communicate to your therapist if you feel any pain or discomfort, if you have any concerns during your massage, or if there is anything your massage therapist can do to make you more comfortable. Some types of massage that work on deep layers of muscle and tissue, such as deep tissue or sports massage, will require more feedback to ensure that the pressure is not uncomfortable.

Question 11

I WOKE UP WITH A COLD TODAY. SHOULD I COME IN?

Accepted Answer

A massage will likely just make you feel worse. If you are sick, you may get your therapist sick and pass it on to other clients that day. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment.

Question 12

WHEN IS IT NOT OKAY TO GET A MASSAGE?

Accepted Answer

It is important for you to fully complete your Health History and keep your therapist up to date on your condition. Not all types of massage are appropriate for all conditions. Massage therapist will reach out to confirm and make sure that there are no health related concerns 24 hr. prior your scheduled appointment.

Question 13

WHAT SHOULD I DO AFTER I RECEIVE A MASSAGE?

Accepted Answer

It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage. Hydration of water or herbal decaffeinated tea is encouraged.

Question 14

IS IT OK TO EXERCISE RIGHT AFTER A MASSAGE?

Accepted Answer

Yes, it's okay to exercise after a massage, but most people prefer to stay relaxed.

Question 15

DO YOU HAVE COVID-19 SAFETY POLICY?

Accepted Answer

Yes. You can find COVID-19 Safety Policy on the "Home" page footer section of the wegpage.

FAQ